How to Purchase and Policies
How to buy...
Log into your Facebook Account
Once you are logged in to your account, go to the top of the page and search for the Facebook Page you are looking for (i.e. Rockhound Rock Shop)
Once you are on the page you are looking for you should see the live show near the top of the page. You can also go directly to our live shows, but using the links to the right or click on Videos and look for our live show.
If you don't see a Red LIVE button in the top left hand corner of your screen, then you are watching a recorded show. If you see something you want or want to know if we have something similar or more of that product, please Facebook Message us and one of our staff will send you photos or videos to help you find things you are interested it!
Items go to the first person that comments on OUR SCREEN, sometimes what you see on your screen and what we see on ours won't match for times where two or more people comment very close to each other. Facebook can have up to a 1 minute delay between what you see and what we see.
All orders are automatically OPEN BOX, meaning your purchases will go into a tub with your name on it here in the store and you can add to your box from show to show. Once you are ready to ship, just send us a Facebook Message and ask us to ship your order. A shipping invoice will come shortly after your request. Once paid, you order will be shipped!
Please help a small business like ours by SHARING our Live Show while you are watching. Small business is really struggling these days and a simple share can help get the word out about our shows.
Purchases can be picked up in store during normal business hours. Antique pick-ups can occur ONLY on Thursdays between 11am and 6pm. You invoice MUST be paid for online before you come in to pick your order up. The staff up front are different than the staff that process online shows. We can not process payments for online orders at the front counters of our store.
BILLING & PAYMENTS...
During or after the LIVE SHOW, please message us with your e-mail address so we can send your invoice.
When you purchase something from us, the sale is final. We don't do “never mind” or “oops” or returns. We spend a lot of time putting these shows together, so please don't commit to purchasing any of these items unless you intend to actually buy them. It is also unfair to the rest of the viewers if you commit to an item that they wanted, then end up not purchasing it.
We will invoice ALL buyers after the show, generally within a day or two. If you do not see your invoice within 2 days after the show, please contact us!
You will have 3 days to pay for your purchases, otherwise orders will be considered abandoned and put back out on the shelves. If you do not pay your invoice, for items you committed to purchasing, you will be blocked from our future shows. We do not hold unpaid inventory. You will not get a refund for abandoned orders.
We use Paypal to invoice for your purchases. You do not need a Paypal account to pay, simply enter in your CC information when you pay.
SHIPPING or PICKUP...
*****ALL orders are OPEN BOX until you tell us (via a Facebook message) to ship*****
Please remember we are a small business, we are NOT Amazon, we can not ship within a day or two, so please be patient as we bill and ship items.
You will get a tracking number as soon as your label is printed for shipping. Please don't keep messaging asking if your item has shipped yet. If you don't have a tracking number from us, then it has not shipped yet.
If we try to contact you for any reason and you do not reply within 5 days, we will assume you have abandoned your order and we will put all items back, will not issues a refund and plus you will be blocked from all future shows. Please understand that Facebook is weird sometimes and we run across trolls and other people with devious intentions, so we have strict policies to weed out fake orders and people who just bid for for fun, etc.
You will get an itemized list of all your items on your Paypal Invoice.
We will always try to find the cheapest way to ship. Generally the flat rate boxes work best. Shipping is USPS Flat Rate anywhere in the USA.
Three box sizes...Small $8.51, Medium $15.51 and Large $20.01. If you only purchase a cab or two, we will put small orders in padded envelopes for shipping. If your are are large, it may take multiple flat rate boxes to ship.
Once you tell us to CLOSE and SHIP your order, we will send you a shipping invoice. Your order invoices will never have shipping included on them, they are always separate.
If you are ordering outside the United States, we will need your complete e-mail, address and name in order to give you an estimate for shipping costs.
If we ship an order and it ends up being a bad address, not accepted, forwarding has expired, etc. and the item(s) come back to us, you will be required to pay shipping again to get it to the right address.
Please note: Once the USPS has your package, besides tracking number, we are unable to provide any other information nor affect the travel time and/or process. We suggest calling your post office about your shipment if you have questions.
AFTER A SHOW HAS COMPLETED...
If you are interested in an item AFTER the show was live, please message us directly on Facebook, versus comment on the show. The comments on shows AFTER they are live are really hard to keep track of.
We recommend you keep your own notes and running tally of your purchases and costs during a show. This helps make sure our records are complete, you get the items you want and you are aware of your running balance as you buy during the show
Please read all these carefully. It will save all of us time and prevent potential problems from occurring. By purchasing any items in our show, you are agreeing to these terms.
LIVE SHOW SCHEDULE...
Rockhound Rock Shop - 2nd Chance Show
Rocks are pulled from our store at random and put through the show.
Every Thursday at 5pm
The Great Raven Metaphysical Show
Tarot, books, incense, statues, magik, books, chakra, Buddha, candles, oils, crystals, jewelry and more.
Every Friday at 5pm
Slabs and Cabs Show
Only Cabochans and Slabs for lapidary or wire wrapping.
Every Saturday at 1pm
Rockhound Rock Shop - Rocks and more.
All new items go through this show first before they go out on the shelves in the store.
Every Sunday at Noon
This Old Rockshop
A show hosted by Dave with his items and items from vendors he works with.
Every Sunday at 3pm
Gems & Jewelry
Only gems and sterling silver/gold jewelry.
Sign-up for Text Reminders and NEVER miss a show!
We'll text you around 10 minutes before the show, with the show link, as a reminder!
Text "Rockhound" to
to get reminders for Rockhound Rocks
to get reminders for The Great Raven
Don't worry, we won't share or sell your information and we'll only message around 6 or 7 times a month.
Pleas note: This is an automated system. Texting the phone number with questions, etc., will not work. You must contact us via our website or Facebook Page.