How to Purchase and Policies


 

  • How to buy...

    1. Log into your Facebook Account

    2. Once you are logged in to your account, go to the top of the page and search for the Facebook Page you are looking for (i.e. Rockhound Rock Shop)

    3. Once you are on the page you are looking for you should see the live show near the top of the page. You can also go directly to our live shows, but using the links to the right.

  • Items go to the first person that comments on OUR SCREEN, sometimes what you see on your screen and what we see on ours won't match for times where two or more people comment very close to each other. Facebook can have up to a 1 minute delay between what you see and what we see.

  • We will allow open box purchases.....We will set a box up with your name on it, you can purchase items from multiple shows and tell us when to mail the box or we can mail it when it is full. This helps maximize your shipping savings. Please note however, that you will be required to pay your invoice at the end of each show, not when the box ships.

    • Did you know? You can combine orders in our LIVE SHOWS with orders from our ONLINE STORE to save shipping. When checking out, just make sure to let us know you want to combine your orders for cheaper shipping.

  • If you already have an unpaid order, we will not allow you to purchase at any other shows until your previous order is paid for.

  • Please help a small business like ours by SHARING our Live Show while you are watching. Small business is really struggling these days and a simple share can help get the word out about our shows.

  • Unless you have an open box order, please pick your orders up with 10 days of your purchase

  • If for some reason your computer or Facebook is having an issues during the show, try to leave the live show and come back in or refresh the page. If it is still not working, please do not "blind bid" on items.

 
 
 
BILLING & PAYMENTS...
  • During or after the LIVE SHOW, please message us with your e-mail address so we can send your invoice.

  • When you purchase something from us, the sale is final. We don't do “never mind” or “oops”. We spend a lot of time putting these shows together, so please don't commit to purchasing any of these items unless you intend to actually buy them. It is also unfair to the rest of the viewers if you commit to an item that they wanted, then end up not purchasing it.

  • We will invoice ALL buyers after the show, generally within a day or two. If you do not see your invoice within 2 days after the show, please contact us!

  • You will have 3 days to pay for your purchases, otherwise orders will be considered abandoned and put back out on the shelves. If you do not pay your invoice, for items you committed to purchasing, you will be blocked from our future shows. We do not hold unpaid inventory.

  • We use Paypal to invoice for your purchases. You do not need a Paypal account to pay, simply enter in your CC information when you pay.

  • If you want a refund and there was no error on our part, you will be charged a $5.00 restocking fee and it will be deducted out of your refund total.

SHIPPING or PICKUP...
  • You may pick your order up in store, however, we still require you to pay your invoice after the show, before pickup, no exceptions. We do not allow pickup and pay at the stores. The staff that works the store is NOT the same as the staff that runs the shows, if you show up at the store to pay for your online order, they won't know how to help you.

  • If you are picking your items up in store, please get them the same week as your purchase (i.e. you purchased them on a Tuesday show, please pick your order up before our stores close on Sunday,) We don't have a lot of extra space to store a lot of pickup orders that wait a week or two before they are picked up.

  • If your order goes more than 2 week without being picked up, we will consider the order abandoned and will put all the items back and you will NOT receive a refund. The only exception is if you let us know you want an open box.

  • If we try to contact you for any reason and you do not reply within 5 days, we will assume you have abandoned your order and we will put all items back, will not issues a refund and plus you will be blocked from all future shows. Please understand that Facebook is weird sometimes and we run across trolls and other people with devious intentions, so we need strict policies when dealing with fake orders, etc.

  • You will get an itemized list of all your items on your Paypal Invoice.

  • We will always try to find the cheapest way to ship. Generally the flat rate boxes work best. Shipping is 1-3 day USPS Flat Rate anywhere in the USA.

    • Three box sizes...Small $8.51, Medium $15.51 and Large $20.01.

    • We may estimate shipping when we invoice, to the next box size up, then refund you the difference, if we are able to fit it into a smaller box.

  • If you are ordering outside the United States, we will need your complete e-mail, address and name in order to give you an estimate for shipping costs.

  • If we ship an order and it ends up being a bad address, not accepted, forwarding has expired, etc. and the item(s) come back to us, you will be required to pay shipping again to get it to the right address.

  • Please note: Once the USPS has your package, besides tracking number, we are unable to provide any other information nor affect the travel time and/or process.

 

AFTER A SHOW HAS COMPLETED...

 

  • If you are interested in an item AFTER the show was live, please message us directly on Facebook, versus comment on the show. The comments on shows AFTER they are live are really hard to keep track of.

 


 

 

We recommend you keep your own notes and running tally of your purchases and costs during a show. This helps make sure our records are complete, you get the items you want and you are aware of your running balance as you buy during the show.


 

We REALLY appreciate you all joining us for these shows and for supporting small business. If there is anything we can do to improve the show, please let us know!!!!

Please read all these carefully. It will save all of us time and prevent potential problems from occurring. By purchasing any items in our show, you are agreeing to these terms.

Sign-up for Text Reminders and NEVER miss a show!

We'll text you around 10 minutes before the show, with the show link, as a reminder!

Text "Rockhound" to

1 (833)398-0860

to get reminders for Rockhound Rocks

Text "GreatRaven"

to

1 (833)398-0860

to get reminders for The Great Raven

Don't worry, we won't share or sell your information and we'll only message around 6 or 7 times a month.

Pleas note: This is an automated system. Texting the phone number with questions, etc., will not work. You must contact us via our website or Facebook Page.

© 2019 by Great Lakes General Store

It is the policy of Great Lakes General Store to provide equal employment opportunity employment to all qualified individuals without regard to their race, color, religion, national origin, sex, age, disability, or sexual orientation.

Due to inaccurate information on the internet; Third parties are not permitted to take photo's or video within the store, nor copy, link to, use or reference this website, its information, photos, logos, video's or any other part or parts. You do not have permission to make a listing on our behalf or use our information in any way. Using information, photo's or video's on any website other that this website will not be tolerated and legal action will follow.

 

Kalamazoo, Battle Creek, Galesburg, Kalamazoo County, Michigan, Antiques, Antique, Guns, FFL, Glassware, Furniture, Military, Sterling Silver & gold Jewelry, Estate jewelry, pottery, holiday items, home decor, gift shop, garden center, primitives, bee supplies, bees, nucs, flowers, dirt, trains, appraisals, consignment.